FAQ

SCORM, xAPI, video, live sessions, assessments, and custom content. Supports blended and asynchronous learning models.

Yes. Full customization of branding, domain, and UI is available in enterprise plans.

Yes. Separate environments for departments, campuses, or client organizations with centralized admin control.

Fully responsive web interface and native iOS/Android apps with offline content support.

Real-time dashboards, completion tracking, custom reports, and API access for BI tools.

Cloud (SaaS), private cloud, on-premises, or hybrid. All options support high availability and disaster recovery.

Yes. On-premises deployment with full control over infrastructure and data residency.

Cloud deployments: 2–4 weeks. On-premises: 6–12 weeks depending on infrastructure and customization requirements.

99.9% uptime guarantee for cloud deployments with 24/7 monitoring and incident response.

Automated daily backups with point-in-time recovery and geo-redundant storage options.

SOC 2 Type II, ISO 27001, and GDPR compliant. Additional certifications available upon request.

Yes. FERPA-compliant for educational institutions. HIPAA compliance available for healthcare training programs.

AES-256 encryption at rest and TLS 1.3 in transit. End-to-end encryption available for sensitive content.

Yes. Choose from regional data centers or deploy on-premises to maintain full data sovereignty.

Role-based access control (RBAC), multi-factor authentication (MFA), and IP whitelisting.

Yes. SAML 2.0, OAuth 2.0, and OpenID Connect with support for Azure AD, Okta, Google Workspace, and custom IdPs.

Yes. Pre-built connectors for major systems (Banner, PeopleSoft, Workday) and REST API for custom integrations.

Zoom, Microsoft Teams, Salesforce, Slack, and 100+ apps via API and webhooks.

Full REST API with comprehensive documentation, webhooks, and dedicated developer support.

Yes. Real-time or scheduled sync via SCIM, LDAP, or custom API workflows.

Per-user annual licensing or concurrent user models. Volume discounts and multi-year agreements available.

Standard onboarding included. Custom integrations, migrations, and dedicated training may incur additional fees.

Yes. Flexible licensing with quarterly true-ups or monthly adjustments depending on contract terms.

30-day pilot available with full platform access and dedicated support for evaluation.

Annual or multi-year contracts with net-30 payment terms. Purchase orders and wire transfers accepted.

24/7 email and chat support. Phone support and dedicated account management available in premium tiers.

Yes. Live onboarding sessions, video tutorials, and documentation library included. Custom training available.

Quarterly releases for cloud deployments with advance notice. On-premises customers control update schedules.

Feature requests reviewed quarterly. Custom development available through professional services.

Critical issues: <1 hour. High priority: <4 hours. Standard: <24 hours. SLA varies by support tier.

Frequently Asked Questions